bajiex Privacy Policy

1. Introduction

bajiex ("we", "us", "our", "the Platform") operates the online sports betting and casino gaming service available at bajiex.app. As part of providing this service to players in Bangladesh, bajiex collects and processes certain categories of personal data. This Privacy Policy ("Policy") sets out, in full, the nature of the personal data we collect, the purposes for which it is processed, the third parties with whom it may be shared, the duration for which it is retained, and the rights available to you as a data subject.

This Policy applies to all individuals who access or use the bajiex platform, including registered players, prospective players who browse the site without registering, and individuals who contact us via any support channel. By using bajiex, you acknowledge that you have read and understood this Policy. If you do not agree with any aspect of this Policy, you should discontinue use of the Platform immediately.

This Policy should be read alongside the bajiex Terms and Conditions, which govern the overall agreement between you and the Platform. Where both documents address the same subject matter, the Terms and Conditions govern the contractual relationship while this Policy governs data handling specifically.

2. Data We Collect

2.1 Registration and Identity Data

When you create a bajiex account, we collect the personal information you provide during the registration process. This includes your full legal name, date of birth, residential address, mobile telephone number, and email address. This information is required to establish your account identity, verify that you meet the minimum age requirement of 18 years, and comply with our Know Your Customer (KYC) obligations.

2.2 Verification Documents

Where required by our KYC process — which may be triggered at registration, prior to withdrawal, or at any point during the account lifecycle — we may collect copies of government-issued identity documents such as your National Identity Card (NID), passport, or driving licence. We may also request proof of address or proof of payment method ownership. These documents are handled with the highest level of security and are used solely for identity verification purposes.

2.3 Financial and Transaction Data

bajiex collects records of all financial transactions made through the Platform, including deposits, withdrawals, wagers placed, game results, bonus credits, and balance adjustments. We also collect the identifiers of the payment methods used — such as the registered mobile number associated with a bKash, Nagad, or Rocket account — to facilitate payment processing. We do not store full mobile banking PINs or passwords.

2.4 Usage and Behavioural Data

We collect data about how you interact with the bajiex platform. This includes pages visited, games played, session duration, betting patterns, search queries made within the Platform, features accessed, and navigation paths. This data helps us improve the Platform and identify patterns that may indicate responsible gaming concerns.

2.5 Technical and Device Data

When you access bajiex, we automatically collect certain technical information about your device and connection. This includes your IP address, browser type and version, operating system, device type, screen resolution, time zone, and the referring URL from which you arrived at our Platform.

2.6 Communications Data

If you contact bajiex customer support, submit a complaint, or otherwise communicate with us via email or any in-platform messaging tool, we retain a record of that correspondence, including the content of your messages and our responses. This data is used to resolve your query, improve service quality, and maintain a record of interactions for compliance purposes.

The following table summarises the categories of data collected and their primary purposes:

3. How We Use Your Data

bajiex processes the personal data we collect for the following purposes:

• Account Management: To register your account, verify your identity and age, maintain your account, and provide you with access to all Platform features.
• Service Delivery: To process your deposits and withdrawals via bKash, Nagad, Rocket, Upay, and supported bank channels, settle your bets, credit bonuses, and provide live casino and sports betting services denominated in BDT.
• Security and Fraud Prevention: To detect, investigate, and prevent fraudulent activity, money laundering, bonus abuse, multiple account creation, and any other conduct that violates our Terms and Conditions.
• Responsible Gaming: To monitor gambling behaviour for signs of problem gambling, enforce self-exclusion requests, apply deposit limits and cooling-off periods, and fulfil our duty of care to all players aged 18 and above.
• Customer Support: To respond to your enquiries, resolve disputes, process complaints, and maintain a record of all support interactions for quality assurance purposes.
• Legal and Regulatory Compliance: To fulfil our obligations under applicable anti-money laundering rules, data protection requirements, and any other legal obligations to which bajiex is subject.
• Platform Improvement: To analyse usage patterns, identify technical issues, test new features, and optimise the performance and user experience of the bajiex platform.
• Marketing Communications: Where you have provided explicit consent, to send you promotional offers, bonus alerts, tournament notifications, and other marketing communications relevant to bajiex. You may withdraw this consent at any time by contacting [email protected].

4. Legal Basis for Processing

bajiex processes personal data only where a valid legal basis exists for doing so. The primary legal bases we rely upon are as follows:

• Contractual Necessity: Much of the data processing described in this Policy is necessary for the performance of the contract between you and bajiex — specifically, providing you with a functioning betting and gaming account, processing your transactions, and delivering the services you have signed up to use.
• Legal Obligation: Certain processing activities — particularly identity verification, KYC checks, and transaction record-keeping — are required by law or by the terms of our operational obligations. We are required to retain this data for defined periods regardless of your preferences.
• Legitimate Interests: We process some categories of data — including technical data, usage data, and fraud prevention data — on the basis of our legitimate interests in operating a secure, reliable, and compliant platform. We ensure that these interests are balanced against your rights and do not override them.
• Consent: Where processing is not otherwise justified by the above bases — for example, sending you optional marketing communications — we will seek your explicit consent before proceeding. You may withdraw consent at any time without affecting the lawfulness of processing carried out prior to withdrawal.

5. Data Sharing

5.1 Payment Partners

In order to process deposits and withdrawals, bajiex shares necessary transaction data with our payment partners, including mobile financial service providers such as bKash, Nagad, Rocket, and Upay, as well as Dutch-Bangla Bank, City Bank, and BRAC Bank. These partners process your financial data solely for the purpose of completing the requested transaction and are bound by their own data protection obligations.

5.2 Game Providers

bajiex integrates games supplied by third-party studio providers including Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, Hacksaw Gaming, and Ezugi. These providers may receive limited technical data — such as a player session token or account identifier — necessary to load and operate their games within the bajiex platform. They do not receive your full personal profile or financial history.

5.3 Fraud Prevention and Security Services

bajiex may share data with specialist fraud detection, identity verification, and anti-money laundering service providers. These third parties process data on our behalf under strict contractual data processing agreements and are not permitted to use your data for their own purposes.

5.4 Legal and Regulatory Disclosures

bajiex may disclose personal data to competent authorities, law enforcement agencies, or regulatory bodies where we are required to do so by law, by court order, or in response to a legitimate legal process. In such cases, we will disclose only the minimum data necessary to satisfy the legal requirement.

5.5 No Sale of Personal Data

bajiex does not sell, lease, or otherwise transfer your personal data to any third party for commercial or marketing purposes. Any sharing of data beyond the categories described above will only occur with your explicit prior consent.

6. Data Retention

bajiex retains personal data for as long as is necessary to fulfil the purposes for which it was collected, to comply with applicable legal obligations, and to resolve any disputes or enforce our agreements. In practice, this means:

• Account Data: Retained for the lifetime of your active bajiex account, and for a period of at least five years following account closure, in compliance with our record-keeping obligations.
• Transaction Records: Financial transaction records — including all deposits, withdrawals, and wager histories — are retained for a minimum of five years from the date of each transaction.
• KYC and Verification Documents: Identity verification documents are retained for five years following the end of the customer relationship, in line with anti-money laundering compliance requirements.
• Customer Support Records: Communications and complaint records are retained for three years from the date of the final interaction.
• Marketing Consent Records: Records of your consent to receive marketing communications, and any subsequent withdrawal of that consent, are retained for the duration of your account and for one year thereafter.

Upon expiry of the applicable retention period, personal data is securely deleted or anonymised in a manner that prevents recovery or re-identification.

7. Data Security

bajiex takes the security of your personal data seriously and implements a comprehensive range of technical and organisational measures designed to protect it against unauthorised access, disclosure, alteration, or destruction. These measures include:

• 256-bit SSL/TLS encryption for all data transmitted between your device and the bajiex platform.
• Encrypted storage of all personal data and financial records on access-controlled servers.
• Role-based access controls ensuring that only personnel with a legitimate operational need can access specific categories of player data.
• Regular internal security audits and vulnerability assessments to identify and remediate potential weaknesses.
• A documented incident response procedure for identifying, containing, and reporting data breaches in a timely manner.
• Staff training on data protection obligations and secure data handling practices.

Whilst bajiex takes all reasonable precautions to protect your data, no digital platform can guarantee absolute security. You are responsible for maintaining the confidentiality of your own account credentials and for notifying us immediately if you suspect any unauthorised access to your account.

8. Cookies

8.1 What Are Cookies

Cookies are small text files placed on your device by a website when you visit it. They are widely used to make websites function correctly, to remember your preferences, and to provide website operators with information about how the site is used. bajiex uses cookies and similar technologies such as web beacons and local storage objects across its platform.

8.2 Types of Cookies We Use

• Essential Cookies: These are strictly necessary for the Platform to function. They enable core features such as account login, session management, and security token validation. These cookies cannot be disabled without significantly impairing your ability to use bajiex.
• Performance Cookies: These cookies collect anonymised data about how visitors use the Platform — for example, which pages are visited most frequently and whether error messages are received. This data helps us improve the performance and structure of bajiex.
• Functional Cookies: These cookies allow the Platform to remember choices you have made — such as your preferred language settings or whether you have previously acknowledged a notice — in order to provide a more personalised experience.
• Analytics Cookies: We use analytics technologies to understand broad usage trends and user journeys on the Platform. Data collected through analytics cookies is aggregated and does not identify individual players.

8.3 Managing Cookies

You can control and manage cookies through your browser settings. Most modern browsers allow you to refuse cookies, delete existing cookies, or alert you before a cookie is placed. Please note that disabling essential cookies may prevent you from logging into your bajiex account or using core platform features. Your browser's help documentation will provide guidance on managing cookie settings specific to your browser version.

9. Your Rights

As a player whose personal data is processed by bajiex, you hold the following rights in relation to that data. To exercise any of these rights, please contact our support team at [email protected] with a clear description of your request. We will respond within a reasonable timeframe, and in any event within 30 days of receiving a valid request.

• Right of Access: You have the right to request a copy of the personal data bajiex holds about you, along with information about how it is processed.
• Right to Rectification: If any personal data we hold about you is inaccurate or incomplete, you have the right to request that it be corrected or updated.
• Right to Erasure: In certain circumstances, you have the right to request that your personal data be deleted. This right is subject to limitations where we are required by law to retain the data, or where it is needed to defend a legal claim.
• Right to Restrict Processing: You may request that we limit the processing of your personal data in certain circumstances — for example, while the accuracy of the data is being contested.
• Right to Data Portability: Where processing is based on your consent or on contractual necessity, you have the right to receive a structured, machine-readable copy of the personal data you have provided to us.
• Right to Object: You have the right to object to processing based on legitimate interests, including profiling carried out on that basis. You also have an unconditional right to object to the processing of your data for direct marketing purposes at any time.
• Right to Withdraw Consent: Where processing is based on your consent, you may withdraw that consent at any time. Withdrawal does not affect the lawfulness of any processing that took place before the withdrawal.

10. Children's Privacy

bajiex is strictly an adults-only platform. We do not knowingly collect personal data from individuals under the age of 18. Our registration process includes age verification steps designed to prevent underage access, and we reserve the right to request documentary proof of age from any player at any time.

If bajiex becomes aware that personal data has been collected from a player who is under the age of 18, the relevant account will be closed immediately, all associated data will be deleted in a timely manner, and any deposits will be returned to the payment method from which they originated. If you believe a minor has registered on bajiex, please contact us immediately at [email protected].

11. Third-Party Links

The bajiex platform does not contain links to external third-party websites for general browsing purposes. However, where game providers operate within embedded iframes or similar integrations on the Platform, those providers' own privacy practices will apply to data processed within their game environments. bajiex recommends reviewing the privacy policies of any third-party service providers whose games or services you access via the Platform.

bajiex accepts no responsibility for the privacy practices, content, or data handling of third-party providers. Our Privacy Policy applies solely to data processed directly by bajiex in connection with the bajiex platform.

12. International Transfers

bajiex operates a platform that serves the Bangladesh market. Where personal data is transferred to or accessed by parties outside Bangladesh — for example, in connection with game provider integrations or cloud hosting infrastructure — we take steps to ensure that appropriate safeguards are in place to protect your data to a standard equivalent to that described in this Policy. Such safeguards may include contractual data processing agreements that impose data protection obligations on the receiving party.

By using the bajiex platform and providing your personal data, you acknowledge that your data may be transferred and processed in this manner, subject always to the protections described in this Policy.

13. Changes to This Policy

bajiex reserves the right to update or amend this Privacy Policy at any time to reflect changes in our data practices, applicable legal requirements, or the services offered on the Platform. The date of the most recent revision is shown at the top of this document. Where changes are material — meaning they significantly affect how we process your data or the rights available to you — bajiex will provide notice via the Platform or by email to your registered address prior to the changes taking effect.

Your continued use of the bajiex platform following the publication of a revised Privacy Policy constitutes your acceptance of the updated terms. If you do not agree with the revised Policy, you should discontinue using the Platform and may request account closure by contacting [email protected].

14. Contact Us

If you have any questions, concerns, or requests relating to this Privacy Policy or the way bajiex handles your personal data, please contact our data protection team using the details below. We are committed to responding to all privacy-related enquiries promptly and in good faith.

• Email: [email protected]
• Support Hours: 24 hours a day, 7 days a week, including all Bangladesh public holidays
• Response Time: We aim to acknowledge all privacy requests within 48 hours and resolve them within 30 days (Bangladesh Standard Time, UTC+6)

For responsible gaming concerns — including requests to apply self-exclusion, deposit limits, or cooling-off periods — please visit our dedicated Responsible Gaming page or contact support directly. All responsible gaming requests are treated as a priority regardless of your data preferences.