bajiex Terms & Conditions

1. Introduction

These Terms and Conditions ("Terms") govern the relationship between bajiex ("the Platform", "we", "us", "our") and any individual ("the Player", "you", "your") who accesses or uses the bajiex platform, including the website located at bajiex.app and all associated services, features, and products offered therein.

bajiex provides an online sports betting and casino gaming service designed for the Bangladesh market. The Platform offers sports wagering — with a particular focus on cricket including BPL, IPL, T20 World Cup, and ICC tournaments — as well as live casino games, slots, and specialty game titles. All financial transactions on the Platform are denominated in Bangladeshi Taka (BDT).

These Terms form a legally binding agreement. By creating a bajiex account or placing any wager through the Platform, you confirm that you are acting on your own behalf, that you are not acting as an agent for any third party, and that all information provided during registration is accurate and complete.

2. Eligibility

Access to and use of bajiex is subject to the following eligibility requirements, all of which must be satisfied at all times during your use of the Platform:

• You must be at least 18 years of age. bajiex operates a strict minimum age policy of 18+. Underage gambling is absolutely prohibited. bajiex employs age verification procedures and reserves the right to request documentary proof of age at any time.
• You must be accessing the Platform as an individual, not as a corporate entity or on behalf of a third party.
• You must not be subject to any self-exclusion agreement or cooling-off period, whether entered through bajiex or through any third-party responsible gaming programme.
• You must not be a current employee, contractor, director, or agent of bajiex, nor an immediate family member or household member of any such individual.
• You must be acting voluntarily and for recreational purposes. You confirm that gambling does not represent a financial burden to you.

bajiex reserves the right to decline registration, suspend, or permanently close any account where it has reasonable grounds to believe that one or more of the above eligibility criteria are not met.

3. Account Registration

3.1 Single Account Policy

Each individual player is permitted to hold only one registered bajiex account. The creation of multiple accounts — whether using the same or different identity details, contact information, payment methods, or device configurations — is strictly prohibited. Where multiple accounts are detected, all accounts associated with the same individual may be immediately closed, and any balances held within those accounts may be subject to forfeiture pending investigation.

3.2 Accuracy of Information

All information provided during registration, including full name, date of birth, mobile number, email address, and residential address, must be accurate, complete, and kept up to date at all times. Providing false, misleading, or incomplete registration information is a material breach of these Terms and will result in the immediate suspension of the relevant account pending review. bajiex reserves the right to require documentary verification of any information provided at any stage.

3.3 Know Your Customer (KYC)

bajiex operates KYC procedures in accordance with responsible gaming and anti-fraud commitments. Players may be required to submit identification documents — including but not limited to a national identity card, passport, or bank statement — before withdrawals are processed or at any point during the account lifecycle where bajiex deems verification necessary. Failure to provide requested documents within a reasonable timeframe may result in temporary restriction of account functionality.

4. Account Security

You are solely responsible for maintaining the confidentiality of your bajiex account credentials, including your username, password, and any two-factor authentication codes. You must not share your login credentials with any third party under any circumstances.

Any activity conducted through your account — including bets placed, games played, and withdrawals requested — is your sole responsibility, regardless of whether or not such activity was authorised by you. If you believe your account has been accessed without your authorisation, you must contact bajiex customer support immediately at [email protected].

bajiex will never contact you to request your full password by any channel. If you receive such a request purporting to be from bajiex, treat it as fraudulent and report it immediately.

5. Deposits & Withdrawals

5.1 Accepted Payment Methods

bajiex accepts deposits and processes withdrawals via the following payment channels: bKash, Nagad, Rocket, Upay, Dutch-Bangla Bank, City Bank, and BRAC Bank. All transactions are processed in Bangladeshi Taka (BDT). bajiex does not accept deposits in foreign currencies, and no currency conversion is applied to player balances.

5.2 Minimum and Maximum Transactions

Minimum deposit and withdrawal amounts are displayed within the bajiex cashier at the time of transaction. These limits may vary by payment method and are subject to change at the Platform's discretion. Players will be notified of any material changes to transaction limits in advance where reasonably practicable.

5.3 Deposit Processing

Deposits made via bKash, Nagad, and Rocket are typically credited to the player's bajiex account balance instantly upon confirmation of the mobile financial service transaction. Deposits made via bank transfer may require additional processing time. bajiex is not responsible for delays caused by third-party payment processors or network outages outside the Platform's control.

5.4 Withdrawal Processing

Withdrawal requests are reviewed and processed by the bajiex payments team within the timeframe displayed in the cashier at the time of request. Withdrawals will, where technically possible, be returned to the same payment method used for the most recent qualifying deposit. Players must have completed all applicable KYC verification requirements before a withdrawal can be released. bajiex reserves the right to request additional verification documentation before processing any withdrawal it considers high-value or otherwise requiring enhanced due diligence.

5.5 Refused or Reversed Transactions

bajiex reserves the right to refuse, delay, or reverse any deposit or withdrawal transaction where there is reasonable suspicion of fraud, money laundering, breach of these Terms, or any other activity inconsistent with the Platform's security and compliance obligations. In such cases, the player will be informed as promptly as operational and legal constraints allow.

6. Betting Rules

6.1 Placement of Bets

All bets placed through bajiex are final once confirmed. It is the player's responsibility to verify the accuracy of each bet — including selection, stake amount, and applicable odds — before confirming placement. bajiex will not cancel or amend a bet after it has been accepted unless a manifest error has occurred (see section 6.3).

6.2 Odds and Markets

Odds displayed on the bajiex sportsbook are subject to change at any time prior to bet placement. The odds applicable to a specific bet are those displayed at the moment the bet is confirmed by the Platform. Live in-play odds update in real time and may fluctuate rapidly; it is the player's responsibility to review the final odds before confirming any in-play wager.

6.3 Manifest Errors

In the event of a manifest error — defined as an obvious and demonstrable mistake in the posting of odds, market descriptions, or event data — bajiex reserves the right to void any affected bets and return stakes to the relevant players. The determination of whether a manifest error has occurred rests solely with bajiex, and such decisions are final.

6.4 Abandoned and Void Events

Where a sporting event is abandoned, cancelled, or otherwise fails to reach a point at which a result can be determined under the applicable sports rules, bajiex reserves the right to void all bets on that event and return stakes. Specific rules for cricket, football, kabaddi, and other sports offered on the Platform are available within the sportsbook help section.

7. Casino Games

7.1 Game Rules

Each casino game available on bajiex — including live dealer tables, slots, RNG table games, and specialty titles such as Money Wheel and Jacks or Better — is governed by its own individual game rules. Players are responsible for reading and understanding the rules of any game before placing wagers. Game rules are accessible from within each game interface.

7.2 Random Number Generators

All RNG-based games offered on the bajiex platform are supplied by licensed third-party studios including Pragmatic Play, NetEnt, Microgaming, Hacksaw Gaming, and Spribe. The RNG systems used in these games are independently certified to ensure genuinely random and fair outcomes. bajiex does not operate or modify the core game engines supplied by its studio partners.

7.3 Live Casino

Live casino games are streamed in real time from professional studio environments operated by Evolution Gaming, Pragmatic Play Live, and Ezugi. Live game sessions are subject to the specific rules applicable to each live table. In the event of a technical disconnection during a live game round, the outcome of that round will be determined by the game provider's system logs, which are treated as the authoritative record.

7.4 Technical Malfunctions

In the event of a technical malfunction affecting the outcome of any casino game, bajiex reserves the right to void the affected game round and return the relevant stake to the player's account. The decision regarding whether a malfunction has materially affected a game outcome rests with bajiex and the relevant game provider, and is final.

8. Bonuses & Promotions

8.1 General Bonus Terms

All bonuses, free bets, free spins, cashback offers, and promotional credits offered by bajiex are subject to specific terms and conditions communicated at the time of each promotion. Where a conflict exists between the specific terms of a promotion and these general Terms, the specific promotion terms take precedence for the relevant promotion only.

8.2 Wagering Requirements

Unless explicitly stated otherwise in the terms of a specific promotion, bonus funds credited to a player's account may not be withdrawn until a wagering requirement has been fulfilled. Wagering requirements specify the total amount that must be wagered using bonus funds — or a combination of bonus and real-money funds as specified — before the bonus balance becomes eligible for withdrawal. The applicable wagering multiplier and qualifying games are stated in each promotion's individual terms.

8.3 Bonus Abuse

bajiex reserves the right to withhold, cancel, or reclaim any bonus or promotional credit — and to close the account of any player — where there is reasonable evidence of bonus abuse. Bonus abuse includes but is not limited to: creating multiple accounts to claim the same promotion, exploiting a technical error to access bonus funds incorrectly, placing low-risk or arbitrage wagers specifically to satisfy wagering requirements without genuine play intent, or coordinating with other players to exploit a promotion.

8.4 Expiry

Bonus funds and free spins are subject to expiry periods as specified in the applicable promotion. Any bonus balance that has not been wagered in accordance with the applicable terms within the stated expiry period will be automatically removed from the player's account without further notice.

9. Prohibited Conduct

The following actions are strictly prohibited on the bajiex platform. Any player found to have engaged in prohibited conduct may have their account immediately suspended or permanently closed, and any funds held in the account may be subject to forfeiture pending investigation:

• Using the Platform for any unlawful purpose, including money laundering or fraud.
• Providing false, inaccurate, or misleading personal information at any stage.
• Registering more than one account, or accessing the Platform while subject to a self-exclusion.
• Using automated betting software, bots, scripts, or any other artificial means to interact with the Platform.
• Exploiting software bugs, errors, or vulnerabilities to gain an unfair advantage.
• Colluding with other players to manipulate game outcomes or sportsbook results.
• Engaging in any form of match-fixing, insider trading on sporting events, or corruption of any kind.
• Placing bets on behalf of third parties, or allowing third parties to place bets using your account.
• Threatening, harassing, or abusing bajiex staff or other players through any communication channel.

10. Intellectual Property

All content on the bajiex platform — including but not limited to the bajiex brand name and logo, website design and layout, text, graphics, software, game interfaces, and promotional materials — is the intellectual property of bajiex or its licensed third-party providers. Nothing in these Terms grants you any right, licence, or interest in any intellectual property owned by bajiex or its partners.

You may not reproduce, copy, distribute, modify, publicly display, or create derivative works from any content on the bajiex platform without the prior written consent of bajiex. Unauthorised use of bajiex intellectual property may result in legal action.

11. Privacy & Data

bajiex collects, stores, and processes personal data in accordance with its Privacy Policy, which is available at bajiex.app/privacy-policy. By registering on the Platform, you consent to the collection and use of your personal data as described in the Privacy Policy. The Privacy Policy forms part of these Terms and should be read in conjunction with this document.

bajiex will never sell your personal data to unrelated third parties. Data is shared only where necessary for the operation of the Platform, including with payment processing partners, game providers, and fraud prevention services, all of whom are bound by appropriate data protection obligations.

12. Responsible Gaming

bajiex is committed to promoting safe, responsible, and enjoyable gambling for all players aged 18 and above. The Platform provides a suite of responsible gaming tools that players are actively encouraged to use:

• Deposit Limits: Set daily, weekly, or monthly deposit caps directly from your account settings to control your spending.
• Session Time Reminders: Configure alerts that notify you when you have been logged in for a specified duration.
• Cooling-Off Periods: Take a short break from gambling by applying a temporary restriction to your account, ranging from 24 hours to 30 days.
• Self-Exclusion: Permanently or indefinitely exclude yourself from the bajiex platform. Self-exclusion requests are processed promptly and are irreversible for the duration of the agreed exclusion period.

If you feel that your gambling is becoming a problem, or if you are gambling to recover financial losses, please reach out to bajiex support immediately at [email protected]. Help is available 24/7. You can also visit our Responsible Gaming page for further guidance and resources.

13. Limitation of Liability

To the maximum extent permitted by applicable law, bajiex shall not be liable to any player for any loss or damage — whether direct, indirect, incidental, consequential, or punitive — arising from or in connection with:

• The use of or inability to use the bajiex platform or any of its features.
• Any interruption, suspension, or termination of the Platform or any game, market, or service offered thereon.
• Any error, delay, or inaccuracy in the display of odds, game results, or account balances.
• Any loss of data, profits, revenue, or business opportunity arising from use of the Platform.
• Any actions taken by bajiex in good faith under these Terms, including account suspension or withdrawal delays.

Nothing in these Terms shall limit bajiex's liability for fraud, gross negligence, or any other liability that cannot be excluded or limited under applicable law.

14. Suspension & Termination

14.1 Termination by the Player

You may close your bajiex account at any time by contacting customer support at [email protected]. Prior to account closure, any pending bets will be settled in accordance with the applicable betting rules. Any real-money balance remaining in the account at the time of closure — after deduction of any applicable bonus funds that have not met wagering requirements — will be refunded via your registered payment method subject to verification.

14.2 Suspension or Termination by bajiex

bajiex reserves the right to suspend or permanently close any player account at its discretion, including — but not limited to — situations where: the player has breached any provision of these Terms; fraud or money laundering is suspected; the player's identity or age cannot be verified; or the player has been identified as a vulnerable individual for whom continued gambling access is contrary to their wellbeing. In cases of confirmed Terms breach, any balance held in the account may be withheld pending the outcome of an investigation.

15. Amendments

bajiex reserves the right to amend, update, or replace these Terms and Conditions at any time. Where amendments are material — meaning they significantly affect the rights or obligations of players — bajiex will provide reasonable notice via the Platform or by email to the address registered on the player's account. The date of the most recent update is displayed at the top of this document.

Your continued use of the bajiex platform following the publication of any amendment constitutes your acceptance of the revised Terms. If you do not agree to the revised Terms, you must cease using the Platform and may request account closure as described in section 14.1.

16. Governing Law

These Terms and Conditions shall be interpreted and governed in accordance with principles of international commercial law applicable to online gaming platforms operating in the Bangladesh market. Any dispute arising between you and bajiex in connection with these Terms or your use of the Platform shall first be subject to good-faith resolution through the bajiex customer support process. bajiex is committed to resolving player disputes fairly, transparently, and within a reasonable timeframe.

These Terms do not affect any statutory rights you may have as a consumer under applicable law. Nothing in this section is intended to, and does not, limit any rights you may have that cannot be excluded by contract.

17. Contact

If you have any questions about these Terms and Conditions, or if you wish to raise a dispute, complaint, or responsible gaming concern, please contact the bajiex support team:

• Email: [email protected]
• Support Hours: 24 hours a day, 7 days a week, including Bangladesh public holidays
• Response Time: bajiex aims to respond to all written enquiries within 24 hours (Bangladesh Standard Time, UTC+6)

For responsible gaming concerns, including requests to apply self-exclusion or deposit limits, please refer to our dedicated Responsible Gaming page or contact support directly. All responsible gaming requests are treated as a priority.