Player Wellbeing
bajiex believes that gambling should always be a form of entertainment — never a source of financial hardship or personal distress. This page explains the tools, policies, and resources available to every player on the bajiex platform to help you stay in control and enjoy the experience safely.
Our Commitment
bajiex is built on the principle that informed, empowered players make better decisions. We take our duty of care to the Bangladesh community seriously. Every feature on our platform — from the games themselves to the account management tools — is designed with player wellbeing in mind.
Problem gambling affects a small but significant proportion of players worldwide. Recognising the signs early, and acting on them promptly, can prevent serious harm. bajiex provides a suite of practical, accessible tools — at no cost to you — that put the power of responsible gaming directly in your hands.
If you ever feel that gambling is no longer fun, is causing stress, or is affecting your finances or relationships, we urge you to use these tools immediately or contact our support team at [email protected]. No question or request for help will be dismissed.
Protection Tools
Every bajiex account comes with a full set of responsible gaming controls, available at any time from your account settings or by contacting our support team directly.
Set a daily, weekly, or monthly cap on the amount you can deposit into your bajiex account. Once a limit is in place, it takes effect immediately. Reducing your limit is instant; increasing it requires a cooling-off period to prevent impulsive decisions.
Request a temporary or permanent self-exclusion from bajiex at any time. During a self-exclusion period, your account is suspended and you will not be able to log in or place bets. Requests are processed immediately and are honoured without question.
Take a structured break from gambling by applying a cooling-off period to your account. Options range from 24 hours to 30 days. During this period, you cannot access your account to gamble, giving you space to reflect and reset.
Configure alerts that notify you when you have been logged into bajiex for a specified duration — for example, 30 minutes, 1 hour, or 2 hours. These reminders help you maintain awareness of time spent on the platform and encourage regular breaks.
In addition to deposit limits, bajiex allows you to set a maximum loss threshold over a defined period. Once your losses reach that threshold, wagering is paused for the remainder of the period. This prevents chasing losses — one of the most common patterns in problem gambling.
Reality check pop-ups appear at intervals you choose while you are actively playing. They display a summary of your current session — time elapsed, net position, and games played — to keep you grounded and fully informed about your activity in real time.
Self-Exclusion
Self-exclusion is the strongest responsible gaming tool available at bajiex. It is intended for players who feel they have lost control of their gambling or who need a firm boundary to protect themselves. Self-exclusion is not a penalty — it is a resource, and it is available to every player who needs it.
There are two types of self-exclusion available on bajiex: a time-limited exclusion (ranging from 1 month to 12 months) and a permanent exclusion. A permanent exclusion closes your account for good. Regardless of which you choose, the exclusion is applied instantly upon confirmation.
Important: During a self-exclusion period, bajiex will not send you any promotional or marketing communications. If you receive any accidental communications, please notify us immediately at [email protected].
How to apply: Log into your bajiex account, navigate to Account Settings, select Responsible Gaming, and choose Self-Exclusion. Alternatively, contact our support team at [email protected] and we will apply the exclusion on your behalf immediately.
A short-term break is ideal for players who have noticed early warning signs and want to pause before patterns escalate. Your account is suspended for the duration you choose and automatically reviewed at the end of the period. During this time, your balance is preserved and no bets can be placed.
For players who need a longer structured break, a 6- or 12-month exclusion provides a sustained period away from the platform. At the end of the exclusion, reinstatement requires a deliberate request and a mandatory 24-hour reflection period before the account is restored.
Players who feel gambling has become a serious and ongoing problem may request permanent exclusion. This action closes the bajiex account indefinitely. Permanent exclusion cannot be reversed. Any remaining balance will be returned to the payment method on file after identity verification is completed.
Know the Signs
Problem gambling does not look the same for every person. For some, it develops slowly over months or years. For others, the shift from recreational play to problematic behaviour can happen quickly — particularly during stressful life events. Understanding the warning signs is the first step to addressing them.
bajiex monitors account behaviour for patterns that may indicate a problem and may reach out proactively if we identify concerning trends. However, monitoring is not a substitute for self-awareness. The questions below are a useful starting point for honest self-reflection.
Self-Assessment
The following questions are drawn from widely recognised responsible gaming assessment frameworks. They are not a clinical diagnosis — but if you answer "yes" to three or more, we strongly encourage you to contact our support team or use the self-exclusion tool.
Have you ever spent more money on gambling than you originally planned to in a single session?
Have you borrowed money from family, friends, or financial services to fund gambling activities?
Do you find yourself thinking about gambling frequently when you are not actively playing?
Have you ever gambled to escape personal problems, stress, feelings of loneliness, or anxiety?
Have you lied to someone close to you about how much time or money you spend on gambling?
Have you continued gambling after deciding — on more than one occasion — that you would stop?
Has gambling caused arguments, financial strain, or emotional distress within your household?
Do you feel a compulsive need to increase the size of your bets to get the same level of excitement?
If you answered "yes" to three or more of these questions, your gambling may have moved beyond healthy recreational activity. Please contact bajiex support at [email protected] or apply a self-exclusion immediately from your account settings. You are not alone, and help is always available.
Age Verification
bajiex enforces a strict minimum age of 18 years for all players. This is a non-negotiable requirement. No person under the age of 18 is permitted to open an account, make a deposit, or place a bet on the bajiex platform — regardless of the payment method used or the game type selected.
Our registration process includes age verification steps, and we reserve the right to request documentary proof of age from any player at any point during the account lifecycle. Accepted documents include the Bangladesh National Identity Card (NID), a valid passport, or a government-issued driving licence.
If you are a parent or guardian and believe a person under 18 in your household has accessed bajiex, please contact us immediately at [email protected]. The account will be suspended and investigated without delay, and any funds deposited by a minor will be returned. We also recommend using device-level parental control software to restrict access to gambling websites.
bajiex may request NID, passport, or driving licence copies at any stage to confirm that a player meets the 18+ age requirement. Accounts remain restricted until verification is complete.
We encourage households with minors to install parental control software that filters gambling websites at the device or network level. bajiex is committed to keeping underage individuals away from the platform.
Any account found to belong to a person under 18 will be suspended immediately, all activity voided, and any deposits returned. We report underage access attempts in accordance with our compliance obligations.
Need Help Now?
If gambling is causing you distress, financial difficulty, or harm to your relationships, please reach out. Our responsible gaming support team is available every day of the year, including Eid, Pohela Boishakh, and all Bangladesh public holidays.
Urgent: If you are experiencing a mental health crisis related to gambling, please contact a local emergency service or a mental health professional immediately. bajiex support can assist with account restrictions but is not a substitute for professional mental health care.
Explore bajiex Safely
When gambling stays within healthy limits, it is a genuinely entertaining experience. Explore cricket betting, casino games, and slots at bajiex — with the confidence that our responsible gaming tools are always there if you need them.
18+ only. Please gamble responsibly. bajiex is strictly for adults aged 18 and above.